Help center

How can we help?

Quick fixes for the most common questions. If you're still stuck, our team is a message away.

Gameplay issues

Stuck on a board? Use a hint to highlight an arrow that can leave right now.
Out of drops? Retry the board. In Campaign, Daily and Endless you may be offered one optional second chance.
Offline progress is stored on your phone. Uninstalling the game or clearing its storage removes it.
New to the game? Replay the short How to Play lessons from the game modes list.

Login problems

Email codes expire after 15 minutes. Request a new one if yours has expired, and check your spam folder.
Forgot your password? Tap "Forgot password?" on the email sign-in screen.
Guest accounts belong to the device that created them. Add an email or link a sign-in method in Settings > Account & security so you can sign in elsewhere.
Each Google, Facebook or Apple account can be linked to only one game account.

Facebook Login

Make sure the Facebook app is up to date, or sign in through the browser window that opens.
If the game asks you to reconnect Facebook, do so to refresh your friend list.
Only Facebook friends who also play and allowed friend access will appear.
Disconnecting Facebook in Settings > Account & security means you can't sign in with it until you connect it again.

Multiplayer connection

Multiplayer needs a stable internet connection. Switching between Wi-Fi and mobile data can drop a match.
If you disconnect, reopen the game quickly. A match waits briefly for you to return before it is forfeited.
If no real player is found and no computer match is available, your arena entry is refunded.
Arenas need a connection. Your coins are safe if the connection drops before a match starts.

Friend requests

Add friends by their 8-digit Player ID from Friends > Add.
Incoming requests appear in the Requests tab. If two players send each other a request, you become friends automatically.
Can't reach a player? One of you may have blocked the other. Blocks stop requests and invitations.

Coins & rewards

Coins come from daily rewards, missions, achievements, multiplayer wins and optional reward videos.
Video rewards are added only after the ad network confirms the video finished. This can take a moment.
Coins are virtual: they can't be bought, sold, transferred or exchanged for money.
Missing coins? Contact us with your Player ID and roughly when it happened.

Advertising problems

"No video available" means no ad is ready. Try again in a little while.
Saw an inappropriate ad? Send us a screenshot and the time you saw it.
You can limit personalised ads in your device's Google ad settings.

Account deletion

Delete your account in Settings > Account & security > Delete account. Full details are on the Account Deletion page.

Report a bug

Tell us your phone model, Android version and the game version.
Include your Player ID, what you did, what happened and what you expected.
A screenshot or short screen recording helps a lot.

FAQ

Frequently asked questions

Is the game free?

Yes. Amaze Arrow GO Puzzle is free to download and play. There are no in-app purchases; the game is supported by ads. Coins are earned by playing.

How does multiplayer work?

Choose Classic Duel or Territory, then pick an arena. The game searches for a real player at your level. If nobody is found within 15 seconds, a computer opponent joins you in the same arena and is clearly labelled as a computer.

You can also create a private room, join one with a code, or invite a friend. Multiplayer needs an internet connection and a game account; a guest account is created automatically the first time you play online.

Can I play offline?

Yes. Campaign, Zen, Endless, Time Attack, Challenges and the Daily Challenge work without a connection, and your progress is saved on your device. Multiplayer, coin arenas, friends, leaderboards and ranked play need an internet connection.

How do coins work?

Coins are a virtual in-game currency. You earn them from daily login rewards, missions, achievements, multiplayer wins and optional reward videos, and you spend them on multiplayer arena entries. Coins have no real-world value and cannot be bought, sold, transferred, withdrawn or exchanged for money or prizes.

Are rewarded ads optional?

Yes. Reward videos are always your choice: you can watch one for extra coins, a hint, or a second chance on a lost board. Coins from a video are added only after the ad network confirms the video was completed. The game may also show occasional full-screen ads between levels.

How can I contact support?

Visit the Support page for help with common issues, or use the Contact page to reach the team. Include your 8-digit Player ID (shown on your profile) so we can find your account.

Still need a hand?

Send us a message with your Player ID and a short description. You can find your Player ID on your profile.

Contact support

Or email [Support email address, to be supplied]