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Amaze Arrow GOPuzzle

Your data

Account Deletion

You can permanently delete your Amaze Arrow GO Puzzle account and its associated data at any time. The fastest way is inside the game. If you can't open the game, you can ask us to do it.

Delete your account in the app

  1. Open Amaze Arrow GO Puzzle and tap the gear icon on the Home screen to open Settings.
  2. Under Account, tap Account & security.
  3. Tap Delete account.
  4. Type DELETE to confirm. If your account uses an email and password, enter your password too.
  5. Confirm. Your online account is deleted immediately and you are signed out.

You can also reach the same screen from your Profile by tapping Account & security. For your protection, deletion only works while you are signed in to the account, and it cannot be undone.

Request deletion by email

If you no longer have the game installed or can't sign in, email us and we will delete the account for you.

  • Send your request to [Privacy contact email, to be supplied] with the subject Account deletion request.
  • Include your 8-digit Player ID and your display name, if you know them.
  • Send it from the email address on the account, or tell us which sign-in method you used (Google, Facebook or Apple) so we can confirm the account is yours.

We will only delete an account once we are reasonably satisfied that the request comes from its owner, so that nobody can delete another player's account. If your account was a guest account that was never linked to an email or sign-in provider, we may not be able to confirm ownership; please include as much detail as you can (Player ID, display name, approximate coin balance, rank and when you last played). We never ask for your password.

There is no web form for deleting an account, on purpose: deleting through a page that anyone could submit would put every player's account at risk.

What is deleted

When your account is deleted, we remove the following from our live systems:

  • Your profile: display name, avatar, email address, password hash and email verification status.
  • Linked Google, Facebook and Apple sign-ins, including any stored Facebook access token.
  • All sessions and sign-in codes, so every device is signed out.
  • Your coin wallet, coin history and any pending arena entries.
  • Friends, friend requests, blocks and game invitations, in both directions.
  • Ratings, trophies, rank, statistics, achievements, medals, missions, daily reward history and unlocked avatars.
  • Your match results, Daily Challenge and Weekly League scores, season results and leaderboard entries.
  • Rewarded-video verification records.
  • Your online status. If you are in a live match, it is forfeited; you are removed from matchmaking and private rooms.

What may be kept, and why

  • Opponents' match history. Matches you played stay in the other player's history so their records remain correct. The match keeps a random internal identifier in place of your account, which no longer links to you, your name or your Player ID.
  • Game economy records. Coin settlement records for matches against computer opponents are kept to keep the game economy auditable. They contain the same unlinked internal identifier, the arena and the coin amounts, and nothing else about you.
  • Your Player ID number. The number is kept in a list of issued IDs, with no other information, so it is never given to another player.
  • Backups and logs. Copies may remain in backups or server logs until they are overwritten. [Publisher to state the backup and log retention period]
  • Legal requirements. We may keep specific information where the law requires it, or where it is needed to resolve a dispute or investigate abuse.
  • Third parties. Data already collected by Google (AdMob) or Meta is handled under their own policies. You can reset your advertising ID in your device settings, and manage your data with those companies directly.

When it happens

In-app deletion takes effect immediately. Email requests are handled once we have confirmed the account belongs to you. [Publisher to state the response time for email deletion requests]

Facebook data deletion

If you signed in with Facebook, deleting your account removes the Facebook connection and everything listed above. You can also remove the game from your Facebook account under Settings & privacy, then Apps and websites. Removing it there stops the game from accessing your Facebook information; to delete your game account as well, follow the steps on this page.

Remove some data without deleting your account

  • Disconnect Google, Facebook or Apple in Settings > Account & security.
  • Change your display name or avatar under Display name & avatar.
  • Remove friends or block players from the Friends screen.
  • For anything else, contact [Support email address, to be supplied].

More detail about the data we hold is in our Privacy Policy.